“Please confirm that you would like me to proceed with the cancellation and refund.”
Offer repeated
Case 14579272 · A question from E5 Enclave Incorporated
Why is OpenAI stealing $865 from a small nonprofit?
That word—stealing—is the founder’s judgment. The facts below are OpenAI’s own words: an offer to cancel and refund, a clear confirmation, then a refusal.
They asked twice. We answered twice. Then they refused. Twice.
“We understand that you accepted the previous refund offer… We’re unable to issue a refund.”
Offer reversed
Selected transcription, personal details removed. Times shown in EDT. Full context appears below.
01 / The record
Read the exchange in order.
No speculation is needed. The sequence turns on what support offered, what E5 accepted, and what OpenAI acknowledged two days later.
Exhibit 01 · Offer
Support offers cancellation and a refund.
OpenAI asks E5 to confirm that it wants the affected subscription canceled and the refund processed.
Read the key language
“Please confirm that you would like me to cancel the affected subscription and process the refund.”
Exhibit 02 · Reply
E5 asks to keep a Standard seat.
E5 replies: I would like to keep the seat as standard. But, yes a downgrade and refund please.
Exhibit 03 · Offer clarified
Support explains the execution path—and asks again.
OpenAI says the refund will cancel the Business subscription; E5 can reactivate it and choose Standard. Support again asks for confirmation.
Read the key language
“I can process the refund… Please confirm that you would like me to proceed with the cancellation and refund.”
Exhibit 04 · Acceptance
E5 confirms the clarified arrangement.
Yes, thank you, confirmed.
Exhibit 05 · First denial
The next day, OpenAI refuses.
Support says Premium seats are not eligible for the nonprofit discount and the current $865 charge is non-refundable. The downgrade remains scheduled for the next billing cycle.
Exhibit 06 · Second denial
OpenAI acknowledges the acceptance—and still refuses.
We understand that you accepted the previous refund offer and expected it to be honored.
The message then says OpenAI is unable to issue the refund.
Read the key language
“We’re sorry that the earlier communication created a different expectation.”
Exhibit 07 · Current status
A specialist review is promised.
Support says the matter needs escalation and that the specialist team may take a couple of days to respond. The selected record does not show a refund initiation.
02 / The ask
Three direct questions deserve three direct answers.
This campaign is not asking readers to guess at hidden motives. It asks OpenAI to reconcile the plain contradiction in its own correspondence.
Will OpenAI honor the $865 refund it offered?
Not a discount promise. Not a new entitlement. The specific refund its support representative offered and E5 accepted.
Who owns the decision?
Name the responsible reviewer and issue a written decision that addresses the offer and acceptance.
What happens to service?
Resolve the cancellation, reactivation, Standard-seat timing, and content consequences clearly before acting.
03 / Inspect it yourself
The evidence is the campaign.
The downloadable packet contains the selected email record, with personal details removed for public review. It identifies what is verified, what is not established, and where the case stood on September 14.
Download the evidence packetCase 14579272 · selected email record
Sep 09 · OpenAI Support
“Please confirm that you would like me to cancel the affected subscription and process the refund.”
Sep 09 · E5 Enclave Incorporated
“Yes, thank you, confirmed.”
Sep 11 · OpenAI Support
“We understand that you accepted the previous refund offer and expected it to be honored… we’re unable to issue a refund.”
Stand with E5.
Read the record. Ask OpenAI to answer the $865 question. Share the evidence in your own words. Fundraising pages will be added here after their account and payout details are verified.
GiveSendGoLink pending
GoFundMeLink pending
Planned shared initial goal$1,000 gross
A founder’s note
AI can serve community work. A company should also honor what its support team puts in writing. Here, the record is open for anyone to judge.
Israel Lee ArmsteadFounder, E5 Enclave Incorporated