“Please confirm that you would like me to proceed with the cancellation and refund.”
Offer repeated
Case 14579272 · Resolved September 18, 2026
OpenAI honored its word. $976.19 refunded.
On September 18, 2026, OpenAI Support confirmed Case 14579272 resolved: $834.69 refunded on the disputed invoice and $141.50 on the prior annual invoice — $976.19 in total, returning to our card within 10 business days. We consider the matter satisfactorily resolved, and we thank the OpenAI support team for making it right.
They offered. We accepted. They reversed. Then they made it right.
“We understand that you accepted the previous refund offer… We’re unable to issue a refund.”
Offer reversed
Selected transcription, personal details removed. Times shown in EDT. Full context appears below.
01 / The record
Read the exchange in order.
No speculation is needed. The sequence turns on what support offered, what E5 accepted, and what OpenAI acknowledged two days later.
Exhibit 01 · Offer
Support offers cancellation and a refund.
OpenAI asks E5 to confirm that it wants the affected subscription canceled and the refund processed.
Read the key language
“Please confirm that you would like me to cancel the affected subscription and process the refund.”
Exhibit 02 · Reply
E5 asks to keep a Standard seat.
E5 replies: I would like to keep the seat as standard. But, yes a downgrade and refund please.
Exhibit 03 · Offer clarified
Support explains the execution path—and asks again.
OpenAI says the refund will cancel the Business subscription; E5 can reactivate it and choose Standard. Support again asks for confirmation.
Read the key language
“I can process the refund… Please confirm that you would like me to proceed with the cancellation and refund.”
Exhibit 04 · Acceptance
E5 confirms the clarified arrangement.
Yes, thank you, confirmed.
Exhibit 05 · First denial
The next day, OpenAI refuses.
Support says Premium seats are not eligible for the nonprofit discount and the current $865 charge is non-refundable. The downgrade remains scheduled for the next billing cycle.
Exhibit 06 · Second denial
OpenAI acknowledges the acceptance—and still refuses.
We understand that you accepted the previous refund offer and expected it to be honored.
The message then says OpenAI is unable to issue the refund.
Read the key language
“We’re sorry that the earlier communication created a different expectation.”
Exhibit 07 · Resolution
OpenAI resolves the case.
On September 18, OpenAI confirmed Case 14579272 resolved: $834.69 refunded on the disputed invoice — the full unused portion, with $30.83 retained for the days the seat was active (Sep 5–18) — plus $141.50 on the prior annual invoice. $976.19 in total returns to the original card within 10 business days. E5 considers the matter satisfactorily resolved.
02 / The outcome
Three questions. Three answers.
On September 18, 2026, OpenAI answered the record with a refund, not a refusal.
Did OpenAI honor the refund it offered?
Yes. On September 18, 2026, OpenAI refunded $834.69 on the disputed invoice — the full unused portion — and closed Case 14579272.
Who owned the decision?
Jacob of OpenAI Support issued the written resolution confirming both refunds and the case closure on September 18, 2026.
What happens to service?
The Business subscription is canceled and the workspace deactivated, with all data preserved. E5 reactivates it with Standard seats on its own end.
03 / Inspect it yourself
The evidence is the campaign.
The downloadable packet contains the selected email record, with personal details removed for public review. It identifies what is verified, what is not established, and where the case stood through its September 18 resolution.
Download the evidence packetCase 14579272 · selected email record
Sep 09 · OpenAI Support
“Please confirm that you would like me to cancel the affected subscription and process the refund.”
Sep 09 · E5 Enclave Incorporated
“Yes, thank you, confirmed.”
Sep 11 · OpenAI Support
“We understand that you accepted the previous refund offer and expected it to be honored… we’re unable to issue a refund.”
The next mission.
The $865 question is answered — and the fundraiser it launched now fuels Project 2033, E5’s evidence-driven reparations program. Read the record, then help build.
GiveSendGoRetired — never published
GoFundMe · Project 2033Donate →
Planned shared initial goal$1,000 gross
A founder’s note
AI can serve community work. A company should honor what its support team puts in writing — and here, OpenAI did. The record stays open for anyone to judge.
Israel Lee ArmsteadFounder, E5 Enclave Incorporated